Terms of booking

These terms are an agreement between you and West Africa Wander, Ghana Tourism Authority licence [number]. [Registered business name, registration number and address]. They apply to every group trip and private trip booked through this website.

You book by choosing a trip and a date, adding your travellers and confirming. Your seats are held as soon as you book, and we email you a confirmation with your booking reference.

The person who books is the lead traveller. They accept these terms for everyone on the booking and must be at least [minimum age, from the client].

• Deposits: you pay a deposit when you book and the balance later. How much each part is, and when it is due, is set for each trip (and for each private quote) and shown on the trip page and before you pay. Bookings made very close to the start are paid in full at booking.
• Payment methods: payments are in Ghana cedis (GHS) or US dollars (USD), by card or by MTN, Telecel or AT Mobile Money through Paystack.
• Price changes: prices are based on availability and may change due to demand or other factors. The final price is confirmed at booking, and it already includes payment fees.

Written requests to change a booking must be made 48 hours in advance, subject to availability and possible fees.

We may change itineraries or services because of unforeseen circumstances, offering comparable alternatives when possible.

If you cancel more than 48 hours before departure, you get back what you have paid, minus a 10% fee on that amount. Within 48 hours there is no refund, except in cases of force majeure, and there is no refund for no-shows. If we cancel a tour, you receive a full refund or the option to reschedule, subject to availability.

The full policy is on our Cancellations and refunds page.

• Documents: you are responsible for valid travel documents, such as your passport and visa, and the yellow fever certificate Ghana asks visitors for.
• Health: tell us about any medical conditions or mobility needs when you book.
• Insurance: comprehensive travel insurance is strongly recommended.

• Behaviour: respect others and local communities. Disruptive behaviour may lead to removal from the tour without a refund.
• Environment: respect local environments and cultural sites.

We may use tour photos and videos for promotion unless you opt out in writing when you book. Please ask before photographing other people.

We plan and run your trip with reasonable care and skill. [The limits of our responsibility, from the client's lawyer]

If something is not right during your trip, tell your guide straight away so we can try to put it right. After the trip, email us within [number] days and we reply within [number] days.

These terms are governed by the laws of Ghana. [Courts and dispute process, from the client's lawyer]

Questions about these terms? Email info@westafricawander.com, or call or WhatsApp +233 54 354 7786.