Privacy notice

West Africa Wander runs group and private trips across Ghana and West Africa. This notice explains what personal data we collect when you use this website or travel with us, and what we do with it.

We are the data controller for this data under Ghana's Data Protection Act, 2012 (Act 843). [Registered business name, registration number and address]. [Data Protection Commission registration number]

• Your name, email address and phone number, when you create an account or book a trip.
• The name of each traveller on a booking, [and any other details the trips need, such as date of birth, passport number, dietary needs or medical information].
• Messages you send us by email, WhatsApp or the contact form.
• Payment records: the amount, date and Paystack reference of each payment. Your card or Mobile Money details go to Paystack, not to us.
• Basic technical information our hosting needs to run and protect the site, such as your IP address and browser type.

• To take and manage your booking, take your payments and send your receipts.
• To send trip details and payment reminders by email, SMS or WhatsApp.
• To answer your questions and help you before, during and after your trip.
• To keep the site secure and prevent fraud.
• To send news and offers, only if you said yes. You can stop them at any time.

[The legal basis for each use, from the client's lawyer]

We share only what each service needs to do its job:

• Appwrite, which hosts this website, your account and your bookings (servers in Frankfurt, Germany).
• Paystack, which takes card and Mobile Money payments.
• Resend, which sends our emails, and Meta's WhatsApp service and [SMS provider], which send our messages.
• Cloudflare, which delivers the site and protects it from attacks.
• Google, only if you choose to sign in with Google.
• [Guides, hotels and transport partners on your trip, from the client]

Some of these services store data outside Ghana. [How those transfers are protected, from the client's lawyer]

We never sell your personal data.

Payments are handled by Paystack. When you pay by card or by MTN, Telecel or AT Mobile Money, you enter your details in Paystack's secure window, so we never see or store your card number, PIN or wallet details.

Paystack tells us whether the payment worked, the amount and a reference, which we keep with your booking. Paystack's own privacy policy covers the details you give them.

• Booking and payment records: [number] years, as Ghana's tax and accounting rules require.
• Your account: until you ask us to close it, then deleted within [number] days, apart from the records above.
• Messages and enquiries: [period, from the client].

Under Ghana's Data Protection Act, you can:

• ask what personal data we hold about you, and for a copy;
• ask us to correct anything that is wrong;
• ask us to delete your data, where we do not need to keep it by law;
• tell us to stop sending you marketing at any time;
• complain to Ghana's Data Protection Commission.

To use any of these rights, email info@westafricawander.com. We reply within [number] days.

We use a few cookies and similar browser storage to keep the site working, such as remembering your currency and your light or dark setting. We do not use analytics or advertising cookies at the moment. Our Cookies page lists them all and lets you change your settings.

This website is for adults. Children can travel on our trips, but a parent or guardian books for them and gives their details. [Minimum age to book, and how children's details are handled, from the client]

We update this notice when our services or the law change. The date at the top shows the current version. [How account holders are told about important changes, from the client]

Questions about this notice or your data? Email info@westafricawander.com, or call or WhatsApp +233 54 354 7786.

Data protection contact: [name]. You can also contact Ghana's Data Protection Commission.