Cancellations and refunds

• Sign in and open My trips.
• Choose the booking, then select Cancel booking.
• Check what you get back, tell us why if you like, and select Request cancellation.

Your booking stays active until we confirm, usually within [reply time]. We email and WhatsApp you when it is done, and your seats are then released.

Can't sign in? Email info@westafricawander.com, or call or WhatsApp +233 54 354 7786, with your booking reference, and we cancel it for you.

Before you cancel, you can often move to another date instead. Message us on WhatsApp and we will check what is free.

• More than 48 hours before departure: you get back what you have paid, minus a 10% fee on that amount.
• Within 48 hours of departure: no refund, except in cases of force majeure.
• No-shows: no refund.

For example, if you have paid GHS 1,000 and cancel in time, you get GHS 900 back. The cancel screen shows your amount before you confirm, and the cut-off and fee for your trip are also shown when you book.

Refunds go back the way you paid, to your Mobile Money wallet or card, within [number of working days, from the client] after we confirm.

Written requests to change a booking must be made 48 hours in advance, subject to availability and possible fees.

If we cancel a tour, you receive a full refund or the option to reschedule, subject to availability. We tell you as soon as we can.

Need to cancel or change a trip? Email info@westafricawander.com, or call or WhatsApp +233 54 354 7786.